Shipping & Refund

SERVICE AND SHIPMENT POLICY

Last Updated: October 29th 2025

ORDER PROCESSING AND DISPATCH

We will dispatch your order as soon as possible. Orders placed before noon on a working day will typically be dispatched on the same day. Please note that during peak periods, including sales promotions and public holidays, order processing times may be extended.

DELIVERY TIMEFRAMES

Most UK mainland orders take two to three days to reach you after dispatch. Upon dispatch, you will receive an order update and a text/email from Yodel containing tracking information.

FULFILLMENT AND COURIER SERVICES

Ecover UK deliveries are fulfilled by iForce, a leading provider of fulfillment and returns solutions for retailers, manufacturers, and brands of all sizes. iForce maintains a sophisticated stock and ordering system ensuring availability of all items listed on our website.

Our shipment courier is Yodel. You may track your parcel at: [https://www.yodel.co.uk/track](https://www.yodel.co.uk/track)

SHIPPING COSTS

  • Orders under £40: £5 shipping fee
  • Orders £40 and above: Free shipping

DELIVERY LIMITATIONS

At the moment, we are unable to deliver outside of the United Kingdom.

REFUND AND RETURNS POLICY

We want you to be completely satisfied with all your purchases from Ecover UK.

YOUR RIGHTS TO REFUND/RETURN

1. Your Right to Cancel (Cooling-Off Period)

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel an order for any reason up to a maximum of 14 days, starting the day after the day on which the goods are received.

You do not need an account to place an order, but you must have an account to use the refund portal in your Ecover account. If you do not have an account, please follow the manual refund/return process outlined in "Refund/Returns Request Without an Account" below.

2. Faulty or Misdescribed Products

In accordance with the Consumer Rights Act 2015, you are entitled to reject the goods and obtain a full refund if the product is:

  • Faulty
  • Not as described
  • Unfit for purpose

You have up to 30 days, starting the day after the day on which the goods are received, to exercise this right.

3. Exceptions

Refunds are not available for:

  • Products that have been used or damaged after delivery.
  • Products where sufficient evidence of fault or issues is not provided.
  • Refund requests made outside the 14-day cooling-off period, unless the product is faulty and covered under the Consumer Rights Act, giving you 30 days after receiving the item to notify our customer service team.
  • Deliveries being delayed or late (however, your rights outlined above remain).

REFUND PROCESS FOR ACCOUNT HOLDERS

To qualify for a refund:

  • You must submit your request through the Refunds section of your Ecover account portal (navigate to "Order Details" page to access "Request Refund" section).
  • Select the items from your order to be refunded. Refunds are processed per item rather than for the whole order.
  • Provide evidence of fault or issue, if applicable. You may add images to your submission.
  • Our customer service team will reach out if we require any additional information.

Assuming conditions are met, your refund will be issued using the same payment method as your original purchase. Please allow 5–10 business days for the funds to be returned to your account.

Additional Refund Process Details:

  • When submitting a refund request through your account, you will be prompted to select a reason from a dropdown menu.
  • Once submitted, the items will appear with a "Refund Pending" status in the Refunds tab of Orders within the account interface.

REFUND/RETURN REQUESTS WITHOUT AN ACCOUNT

If you placed an order but do not have an Ecover account:

Please use the contact form on our website. It can be navigated to from the footer, under the "Support" section. Alternatively, click here: [https://www.ecover.com/uk/contact-us/](https://www.ecover.com/uk/contact-us/)

  • Include your order number, the items you wish to refund, and the reason for your request.
  • Our customer service team will verify your details and process your refund or advise next steps on your request if applicable.
  • You may be asked to provide proof of purchase and photographic evidence.

CUSTOMER SERVICE CONTACT

If you have questions about your refund/return request or need assistance, please contact our customer service team using the contact form on our website: [https://www.ecover.com/uk/contact-us/](https://www.ecover.com/uk/contact-us/)

SUSTAINABILITY COMMITMENT

We aim to reduce waste and environmental impact. Our refund-only model supports:

  • Low-waste logistics
  • Digital-first issue resolution
  • Minimal packaging returns

We encourage customers to reuse or responsibly dispose of products where possible. Please always refer to our packaging for proper waste disposal instructions.

PACKAGING

Our aim is to ensure that your goods reach you in good condition, but we are certainly not over-zealous with our packaging. In fact, we try to keep this to a minimum.

Re-use Our Boxes

Depending on the size of your order, you can repurpose your box into a castle for your cat, an in-home garden to grow your own seeds, or a washing machine prop for your kid's playroom.

Biodegradable Packaging

To pad the boxes out to ensure your products do not get damaged during delivery, we use a mix of crumpled recycled paper and cardboard. All plastic-free and recyclable.

CONTACT US

If you have a particular query regarding Ecover products generally or a question about any of Ecover's policies, please fill out the "Contact Us" form on our website.