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Frequently asked questions
General Information
Can I use Ecover products with my septic tank?
Are Ecover products good for my health?
Why is Ecover named Ecover?
How long will it take my order to arrive?
Do you ship to Scotland and North Ireland?
How do I change my shipping address?
Do you offer free shipping?
What should I do if I receive the wrong product?
What should I do if I receive a damaged product?
What is your refund policy?
When will the credit appear on my credit card?
How do I cancel or edit my order?
Why was my order cancelled?
When will my credit card be charged?
Why is my credit card not processing?
What forms of payment do you accept?
How do I update my card information?
How will the charge appear on my credit card?
Where can I find the status of my order?
Can I use multiple offer codes at checkout?
Do you have a minimum order value?
Where can I find a copy of my order?
My offer code isn't working, what should I do?
How do I check the settings or status of my subscription?
How do I modify my subscription schedule, or change the quantity or size of products?
Why is my subscription on hold?
What are the terms and conditions for subscriptions?
What type of subscriptions do you have?
How much is shipping on future subscription deliveries?
How do I sign up for subscriptions?
What will happen after I sign up for subscriptions?
Can I put my subscription on hold?
How do I cancel my subscription?
How do I view future deliveries?
Do you ship internationally?
What carriers do you use for shipping?
Is my payment information secure?
Do I need an account to place an order?
How do I sign up for your newsletter or promotions?
Green Credentials
How do I get on the list of Ecover refill stockists?
How can I encourage my local shop to carry Ecover?
Where can I refill my Ecover products?
Are Ecover products vegan?
Does Ecover test on animals?
What is the lactic acid in Ecover products derived from?
Do your products contain milk whey?
What is aquatic toxicity?
What does bio-based mean?
What makes Ecover ecological?
Is Ecover Leaping Bunny approved?
Is Ecover a member of the RSPO?
Ingredients & Formulas
Do your fabric softeners contain animal fat (tallow)?
Does Ecover contain parabens?
Which Ecover products are pH neutral?
What ingredients are in your products?
Are your products antibacterial?
Does Ecover use SLS?
What is polypropylene terephthalate?
Are there optical brighteners in Ecover products?
What sort of bleach is used in Ecover laundry products?
What’s the difference between bio and non-bio?
Which preservatives are used in Ecover products?
What are surfactants?
What are eco-surfactants?
What are surfactants and what do they do?
Do Ecover products have a shelf life?
What are enzymes and how do you use them?
What are the warning labels on your products?
What’s limonene?
Does Ecover use Palm Oil?
Our Packaging
Which products can I refill?
What are your bottles made from?
Can I refill my Ecover bottles?
Is Ecover packaging recyclable?
Laundry Products
My laundry detergent has turned cloudy?
What changes have you made to the laundry liquids?
Is it better to put the liquid directly onto your clothes in the drum or in the drawer?
Can I use Ecover laundry products on my delicates such as wool and silk?
Household products
With which Ecover products can I clean vinyl, linoleum or laminate floor?
Why are Ecover toilet cleaners colourless?
For what can I use the Ecover All Purpose Cleaner?
Are Ecover products safe around food preparation areas?
Can Ecover Toilet Cleaner be used for descaling?
Should I use Ecover Floor Soap or Ecover All Purpose Cleaner?
Dishwashing Products:
My washing up liquid has turned white and cloudy, what now?
Do Ecover products contain phosphates or phosphonates?
What happens if my dishes come out of the dishwasher and are cloudy?
What temperature should I choose using Ecover All In One Dishwasher Tablets?
There is white residue in my dishwasher – what is going on?
Can I wash porcelain in my dishwasher?
Can I put silverware in my dishwasher?
What are all-in-one dishwasher tablets?
Health, Allergies & Sensitive Skin
Have you changed the formula for the Zero Non bio Laundry Liquid?
Have you changed the formula for the Zero Washing up liquid?
Which of your products are available in the Ecover Zero range?
Is your Zero range Hypoallergenic? Why not?
What does your accreditation from Allergy UK mean?
Do you have allergens in the Ecover Zero range?
Why have you formulated Ecover Zero with no colourants?
Why have you formulated Ecover Zero with no fragrances?
What’s the dermatological test all about?
Ecover Zero can be used by people with sensitive skin. What do you mean by ‘Sensitive’?
Are Ecover products gluten-free?
Are Ecover products ok to use around pets?
How does the Nordic Swan eco-label treat fragrances in cleaning products?
Can Ecover Washing-Up Liquid be used by people with sensitive skin?
Are Ecover products suitable for people with nut allergies?
Are Ecover products suitable for allergy sufferers?
Do you have a fragrance-free range?
Are Ecover laundry products suitable for baby clothes?
Can I wash fruit and vegetables with Ecover products?
